Terms of use

These General Terms of Use (GTU) govern access to and use of the Spavon SaaS platform and all associated services (hereafter "the Service") by any natural or legal person (hereafter "the User") who creates an account or uses the Service.

By creating an account or clicking "I accept", the User acknowledges having read, understood and accepted these GTU in their entirety, without reservation. If you do not accept these terms, you must not use the Service.

These GTU apply to all Users, whether using a free trial, a paid subscription or any other mode of access to the Service.

"Spavon" refers to the company that publishes and operates the Spavon platform.

"User" refers to any individual or entity that accesses the Service, including the Account Administrator and any authorised staff members added to the account.

"Account Administrator" refers to the User who created the account and holds primary responsibility for the subscription and for managing access rights.

"Service" refers to the Spavon SaaS platform, including all modules (scheduling, POS, CRM, public website, reporting), mobile applications, APIs and associated documentation.

"Content" refers to all data, information, text, images and files uploaded or generated by the User within the Service.

Access to the Service requires the creation of an account with accurate, complete and up-to-date information. The Account Administrator agrees to update this information promptly if it changes.

Each User is responsible for maintaining the confidentiality of their login credentials and for all activities carried out under their account. Spavon must be notified immediately at contact@spavon.com if the User suspects unauthorised access or a security breach.

Account sharing between multiple natural persons is prohibited unless they are each registered as a named user within the subscription. Spavon reserves the right to suspend accounts where sharing is detected.

The Account Administrator may invite additional users up to the limit defined by the applicable subscription plan. Each invited user must accept these GTU before accessing the Service.

The User agrees to use the Service solely for lawful professional purposes related to the management of a spa, hammam, beauty institute or similar wellness business.

The following activities are strictly prohibited: attempting to access accounts, data or systems of other Spavon clients; reverse-engineering, decompiling or disassembling any part of the platform; scraping, crawling or automated extraction of data beyond the capabilities offered by the official API; uploading malicious code, viruses or any content that disrupts the operation of the Service; using the Service to send unsolicited commercial communications (spam) in violation of applicable law.

Spavon reserves the right to immediately suspend any account that violates these prohibitions, without prior notice and without refund of any fees paid.

The User is solely responsible for the Content they upload or generate within the Service and warrants that such Content does not infringe any third-party rights, applicable regulations or these GTU.

The Service, including its source code, algorithms, user interface, visual design, documentation, trademarks and all related intellectual property, is and remains the exclusive property of Spavon. Nothing in these GTU shall be construed as transferring any intellectual-property right to the User.

Spavon grants the User a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service solely for the User’s own internal business purposes during the term of the active subscription.

The User retains ownership of all Content they upload to the Service. By uploading Content, the User grants Spavon a limited, royalty-free licence to host, store, process and display that Content solely for the purpose of providing the Service.

Spavon may use aggregated, anonymised and de-identified data derived from the use of the Service for the purposes of improving the platform, generating statistics and conducting research, provided that such data cannot be used to identify any individual or specific business.

Spavon strives to provide a high-availability service. The platform targets an uptime of 99.5% measured on a monthly rolling basis, excluding scheduled maintenance windows and events beyond Spavon’s reasonable control.

Scheduled maintenance operations that may affect service availability will be communicated to Account Administrators at least 48 hours in advance, where technically feasible.

Spavon may temporarily suspend access to the Service to carry out urgent maintenance, security updates or emergency operations. Spavon will endeavour to minimise the duration and frequency of such interruptions and will notify Users as promptly as circumstances allow.

Service availability targets do not constitute a service-level agreement (SLA) unless explicitly set out in a separate written agreement between Spavon and the Client.

The Service is provided "as is" and "as available". To the fullest extent permitted by applicable law, Spavon disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.

Spavon shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profit, loss of data, loss of business or reputational damage, arising from the use of or inability to use the Service, even if Spavon has been advised of the possibility of such damages.

In no event shall Spavon’s total cumulative liability to the User for all claims arising under or in connection with these GTU exceed the total fees paid by the User to Spavon during the twelve (12) months immediately preceding the event giving rise to the claim.

The limitations above do not apply to liability for death or personal injury caused by negligence, fraud or wilful misconduct, or any other liability that cannot be excluded or limited by applicable law.

The Service may integrate with or link to third-party services (payment processors, SMS providers, WhatsApp Business API, etc.). Such integrations are provided as a convenience; Spavon does not control those services and is not responsible for their availability, accuracy or practices.

The User’s use of third-party services integrated into Spavon is subject to the terms and privacy policies of the respective third-party providers. Spavon recommends reviewing those terms before enabling any integration.

Spavon may immediately suspend the User’s access to the Service, with or without prior notice, in the event of: a material breach of these GTU; non-payment of subscription fees; behaviour that poses a security risk to the platform or to other users; court order or regulatory requirement.

The Account Administrator may terminate their subscription at any time in accordance with the notice periods set out in the Terms of Sale. Termination does not entitle the User to a refund of fees already paid, unless otherwise stated in the Terms of Sale.

Upon termination, Spavon will grant the User a thirty (30) day period to export their data. After this period, the account and all associated data will be permanently deleted, subject to legal retention obligations.

Spavon reserves the right to modify these GTU at any time. Account Administrators will be notified by email at least thirty (30) days before any material change takes effect. The notification will indicate the nature of the changes and the date they come into force.

Continued use of the Service after the effective date of a modification constitutes acceptance of the updated GTU. If the User does not accept the changes, they must stop using the Service and may terminate their subscription in accordance with the Terms of Sale.

These GTU are governed by the laws of the Kingdom of Morocco. Any dispute arising from or relating to these GTU, the Service or any related matter shall be subject to the exclusive jurisdiction of the competent courts of Casablanca, Morocco.

Notwithstanding the foregoing, if the User is a consumer or a business located in a jurisdiction where mandatory local law provisions confer exclusive jurisdiction on local courts or guarantee specific consumer rights, those mandatory provisions shall prevail to the extent required by law.